Key Responsibilities Order Fulfillment & Customer Operations Lead and develop a team responsible for customer service and order management activities. Oversee end-to-end order fulfillment processes, ensuring accurate and timely order execution. Manage order flow through multiple channels, including email, EDI, and ERP systems. Monitor order status, delivery performance, inventory availability, and customer commitments. Resolve customer issues, shortages, backorders, and service concerns in collaboration with internal and external stakeholders. Ensure pricing accuracy and order integrity prior to fulfillment. Coordinate closely with manufacturing facilities, logistics providers, and internal teams to maintain service levels. Inventory Planning & Forecasting Monitor inventory levels and supply availability to support customer demand. Analyze forecast changes and identify demand trends that may impact operations. Develop proactive insights and early warning indicators related to customer demand, inventory risks, and supply constraints. Support Sales & Operations Planning (S&OP) activities and demand planning initiatives. Utilize data and reporting tools to drive operational decisions and continuous improvement. Analytics & Process Improvement Leverage Power BI, ERP reporting, Excel, and other analytical tools to identify trends and opportunities. Create reporting and visibility around service levels, fulfillment metrics, inventory performance, and forecasting accuracy. Recommend process improvements to enhance efficiency, customer satisfaction, and operational performance. Support future ERP selection, implementation, and process standardization initiatives. Leadership Lead, coach, and develop a team of 4-5 experienced customer service and order management professionals. Foster a collaborative, accountable, and customer-focused team environment. Provide hands-on leadership and actively support day-to-day operational execution when needed. Qualifications Required Bachelor's degree. 8+ years of experience in customer service, order management, supply chain, operations, fulfillment, sales operations, or a related function. Prior leadership experience managing teams in a manufacturing, industrial distribution, or supply chain environment. Strong understanding of inventory planning, forecasting, order fulfillment, and customer operations. Experience working with ERP systems and operational reporting tools. Advanced analytical skills with the ability to identify trends and make data-driven decisions. International business experience supporting global suppliers, manufacturing operations, or distribution networks. Comfortable collaborating across multiple time zones and occasionally supporting off-hours communication with international teams. Preferred Experience with ERP implementations or major system migrations. Exposure to S&OP processes. Experience with Power BI or similar business intelligence platforms. MBA or other advanced degree. Background supporting industrial products, manufacturing, distribution, construction, transportation, agriculture, heavy equipment, or related sectors. Ideal Candidate The successful candidate is a hands-on leader who enjoys solving operational challenges, working with data, and staying close to the details. This person can effectively balance leadership responsibilities with day-to-day execution, build credibility with experienced team members, and proactively identify opportunities to improve customer experience and operational performance. Why Join? Lead a critical function within a growing global organization. Work directly with executive leadership and influence key operational decisions. Partner with teams across Asia, North America, and other international markets. Drive analytics, forecasting, and process improvement initiatives. Play an important role in an upcoming ERP transformation project. Join a collaborative, fast-paced environment where leaders are empowered to make an impact. #J-18808-Ljbffr
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